MEASURE HOW QUICKLY YOU RESPOND TO CUSTOMER REQUESTS
See how well your business handles customer calls, emails, and messages — and how response speed and follow-up affect bookings, workload, and customer experience.
MEASURE HOW QUICKLY YOU RESPOND TO CUSTOMER REQUESTS
See how well your business handles customer calls, emails, and messages — and how response speed and follow-up affect bookings, workload, and customer experience.
You’ll be scored based on the following 3 key areas:
Responsiveness
How quickly requests are acknowledged and followed up.
Availability
How well demand is handled during busy periods or after hours.
Intake
How consistently customer information is captured and routed.